We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked when you are just "surfing".
If you have any questions about the security at our web site, please send an email to firstname.lastname@example.org
• Shipping is FREE on your first order.
Please note that we cannot cancel your order after it has been shipped.
We ship from various warehouses nationwide to get your order delivered as soon as possible. Orders placed before 4PM EST usually ship out the same day. Orders placed after 4PM EST will usually ship the following day. Our orders are entered every few hours into our internal processing system. At that time you will receive your order number via email and another email will follow with your tracking number details a few hours after the item leaves our facility.
USA Non-Contiguous Orders
Orders shipping to non-contiguous US States and territories will ship through the U.S. Postal Service or FedEx. This includes Alaska, Hawaii, APO, FPO, Puerto Rico, U.S. Virgin Islands, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, & Palau. Please call us to get rates.
For international shipments to the rest of the world please call us to get rates
Two-Year Product Guarantee
We will replace any defective compatible product for TWO FULL YEARS, with the following restrictions:
In order for the replacement or refund to be free, the defective products must be returned at least 80% full.
Our TWO Year Warranty is exclusive to Compatible Products. OEM (Original Equipment Manufacturer) Products are subject to the manufacturer’s warranty, which is always included with the product. Due to OEM manufacturer's recent policy changes, American Toner & Ink is no longer allowed to accept returns or send replacements for OEM Products, Please contact the manufacturer within 30 days of purchase. If you are unable to get a satisfactory resolution from OEM, we will try to work something out for you.
Credits, Refunds and Exchanges
A customer returning products for a refund will usually receive the refund within five days after the product is received in our warehouse by the same payment method used for the product
If you wish to exchange a compatible product or return it for a credit or refund, please call us at 877-373-7692 M-F 9:00am-5:00pm to set up a RMA request.
Unopened merchandise that is not special ordered may be returned within 30 days of the date of purchase if the products and packing is not damaged. After 30 days, a restocking fee may be assessed. Shipping charges are not refundable. If you no longer have the printer for which the product was purchased, we will exchange for products that to work in the new printer up to one year from the date of purchase. Any difference in price must be paid by the exchanger. A RMA number must be obtained and included for all return replacement or refunds.
American Toner & Ink Corp
Attn: RMA #
2401 East Atlantic Blvd. Suite 314
Pompano Beach, FL 33062