We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.
INFORMATION COLLECTION & USE:
Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".
If you have any questions about the security at our web site, please send an e-mail to firstname.lastname@example.org.
Shipping charges are based on shipping products in the contiguous US. $6.00 flat shipping per order
Shipping charge will be applied at checkout. Estimated delivery time is 1-5 business days.
Most orders received before 4PM EST will ship out the same day. Orders after 4 PM. will ship on the following business day. Orders shipped UPS/FED-Ex can only be delivered to a physical address. We cannot send packages via UPS to a PO Box or an APO/FPO address.
US NON-CONTIGUOUS ORDERS
Orders shipping to non-contiguous U.S. territories will ship through the U.S. Postal Service or Fedex. This includes Alaska, Hawaii, APO, FPO, Puerto Rico, U.S. Virgin Islands, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, & Palau. Please call us to get rates.
If your order is not received within 4 days of the expected due date, call our customer care center at (877) 373-7692.
Please note that we cannot cancel your order after it has been shipped.
We ship from various warehouses nationwide. Orders placed before 4PM EST usually ship out the same day. Typically, orders placed after 4PM EST will ship the following day. Our orders are imported every few hours into our internal processing system. At that time you will receive your order number via email and another email will follow with tracking number details a few hours after the item leaves our facility. Transit times are not guaranteed and shipping costs are not refundable.
For international shipments please call us to get rates
ONE-YEAR PRODUCT GUARANTEE
We will replace any defective compatible product for ONE FULL YEAR-Risk-Free, with the following restriction:
In order to receive a replacement or refund on your product, any returned ink or toner product must be returned at least 80% full.
If you purchase any Original from manufacturer product, we will warrant the manufacturers warranty which is always included with the product
Returns and Exchanges
If you wish to exchange a product or return it for a refund, please call us at 877-373-7692 M-F 8:30am-5:30pm to set up a RMA request.
Unopened merchandise may be returned at a 20% restocking fee. Shipping charges are not refundable. If you no longer have the machine for a products purchased from us, we will exchange up to one year from date of purchase.
Our warranty covers, Compatible Products and Re-manufactured Products. OEM (Original Equipment Manufacturer) Products are subject to the manufacturers warranty which is always included with the product. Due to manufacturer's recent policy changes, American Toner & Ink no longer accepts returns or send replacements for OEM Products, Please contact the manufacturer within 30 days of purchase.
Shipping charges are nonrefundable, except in the event of a packing error. The following guideline applied to orders where customers received free shipping: Customers receiving free shipping will be credited the full purchase price of all products returned less $6.00 for shipping if their entire order is returned for a refund.
Customers returning items can expect to be refunded in the method in which they paid within 7-15 business days of our receipt of their return.
If you would like to return any of our products for an exchange or refund please send them to the address below. We do not issue RMA labels for unwanted merchandise. Make sure you contact customer service to obtain your RMA return number and write your RMA number down on the outside of the return package. We are not responsible if you return merchandise without requesting and RMA number. All exchanges are processed, and reshipped within 7-10 business days of the products arriving back to us.
American Toner & Ink Corp
Attn: RMA #
2401 East Atlantic Blvd. Suite 314
Pompano Beach, FL 33062