Policies

Security

Most of the activity on our site involves the viewing of pages or content that is made accessible to everyone. The entire shopping checkout process takes place in a secure environment using Secure Socket Layer (SSL) technology, which encrypts the data. SSL technology is an industry standard and among the best software available today for secure commerce transactions. Once you have selected the checkout button, your browser looks for a digital certificate. All sensitive information you enter during checkout (including credit card number, name and address) is encrypted under this protocol while traveling the Internet.
We authorize all credit card transactions through a reputable credit card processor.

Shopping Terms and Conditions

Every effort has been made to ensure the availability and prices of all items. Before proceeding, please review and confirm that all information you have given us regarding your order is correct. We reserve the right to correct any errors or omissions. Delays in your order or incorrect orders may occur with inaccurate information.

Cookies

A cookie is a small file stored on your computer by a Web site to give you a unique ID. Our cookie does not contain any personally identifying information (such as name or credit card). Most browsers are preset to accept cookies. Our current technology platform requires this to process your order. The use of cookies is standard on the Internet and is used to make online shopping easier and quicker. If you choose not to accept the cookie, you may view our site, but purchasing online is not possible.

Information We Collect

When you visit our website, we automatically recognize your Internet service provider’s IP address. This helps us to diagnose any server problems and to administer our website. However, you are not identified as an individual and no personal information is collected. When you use our online order system and join us as a registered customer, we will store your login Email, password, and your billing and shipping information. This feature is used to automatically fill in forms during future shopping.
Once you order or register with American Toner & Ink, your email address is added to our email newsletter list so that we may inform you of specials, new vendors, changes to our services or other relevant information. You may opt out of email communications at any time by clicking the “unsubscribe” button.

Shipping Notes

Please note that we cannot cancel your order after it has been shipped. We ship from various warehouses nationwide to get your order delivered as soon as possible. Orders placed before 4PM EST usually ship out the same day. Orders placed after 4PM EST will usually ship the following day. Our orders are entered every few hours into our internal processing system. At that time you will receive your order number via email and another email will follow with your tracking number details a few hours after the item leaves our facility.

Shipping Charges

 Shipping is FREE on your first order.

 

Shipping to Non-Contiguous States and Outside the US

Orders shipping to non-contiguous US States and territories will ship through the U.S. Postal Service or FedEx. This includes Alaska, Hawaii, APO, FPO, Puerto Rico, U.S. Virgin Islands, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, & Palau. Please call us to get rates.

For international shipments to the rest of the world please call us to get rates.

Two-Year Product Guarantee

We will replace any defective compatible product for TWO FULL YEARS, with the following restrictions:

In order for the replacement or refund to be free, the defective products must be returned at least 80% full.

Our Two-Year Warranty is exclusive to compatible products. OEM (Original Equipment Manufacturer) products are subject to the manufacturer’s warranty, which is always included with the product. Due to OEM manufacturer’s recent policy changes, American Toner & Ink is no longer allowed to accept returns or send replacements for OEM Products, Please contact the manufacturer within 30 days of purchase. If you are unable to get a satisfactory resolution from OEM, we will try to work something out for you.

Credits, Refunds and Exchanges

A customer returning products for a refund will usually receive the refund within five days after the product is received in our warehouse by the same payment method used for the product

If you wish to exchange a compatible product or return it for a credit or refund, please call us at 877-373-7692 M-F 9:00am-5:00pm to set up a RMA request.

Unopened Merchandise

Unopened merchandise that is not special ordered may be returned within 30 days of the date of purchase if the products and packing is not damaged. After 30 days, a restocking fee may be assessed. Shipping charges are not refundable. If you no longer have the printer for which the product was purchased, we will exchange for products that will work in the new printer up to one year from the date of purchase. Any difference in price must be paid by the customer. A RMA number must be obtained and included for all return replacement or refunds.

Return To:

American Toner & Ink Corp
Attn: RMA #
2401 East Atlantic Blvd. Suite 314
Pompano Beach, FL 33062